Stake Privacy Policy

Stake collects various types of data depending on how you interact with the platform:

• Personal data entered during registration, including name, date of birth, email address, physical address, and country of citizenship;
• Documents confirming identity, such as a passport, national ID card, or driver’s license;
• Payment data, including transaction history, deposit and withdrawal records, bet amounts, and VIP status;
• Account activity, such as betting history, casino play, bonus usage, and login times;
• Technical data collected automatically, including IP address, device information, browser type, operating system, and location;
• Communication records from emails, live chat, and support tickets;
• Data related to ensuring compliance with the Terms of Service and AML Policy.

Some of this information comes directly from you when you fill out forms or contact customer support. The rest is collected automatically while you browse the site. Stake may also receive data from third-party providers in accordance with this policy.

Stake processes personal data for the following purposes:

• Identity verification through KYC procedures;
• Account creation and management;
• Processing deposits, withdrawals, and bets;
• Preventing fraud, money laundering, and suspicious activity;
• Providing customer support;
• Improving and personalizing the user experience;
• Sending notifications about account status, promotions, and website updates;
• Conducting marketing research and developing new services;
• Generating aggregated statistics for commercial purposes;
• Determining tax liabilities, where applicable;
• Complying with legal and regulatory obligations;
• Establishing, exercising, or defending legal claims;
• Ensuring compliance with the Terms of Service;
• Providing VIP program benefits and promotional offers;
• Processing job applications.

If you do not provide the requested information, Stake may not be able to complete your registration, provide services, or respond to requests.

Stake does not sell user data to advertisers or third parties for marketing purposes.

Stake may occasionally use your contact details to inform you about products, services, or promotions via email, SMS, telephone, or mail.
To opt out of receiving such communications, please contact customer support at any time. Marketing communications will be discontinued as soon as possible. Account-related communications (security alerts, status updates, important notifications) are sent separately and will continue regardless of your marketing preferences.

All data transmitted between your browser and Stake’s servers is protected by SSL encryption. Personal information is stored in secure systems protected by passwords, which are only accessible to authorized employees who need them for their work. Employees, agents, and contractors are required to maintain confidentiality.
No system is completely secure, and data transmitted over the Internet is subject to risk. Stake takes all reasonable measures to protect your information once it is received, but data transmission is at your own risk.
Anything posted on public forums, social media, or chat rooms becomes public. Stake cannot guarantee the security of information transmitted in these spaces. Users are responsible for the security of their account details and for logging out of shared devices.

Stake uses cookies and similar technologies on its website. They perform several functions:

• Remembering login details and settings;
• Improving website performance and loading times;
• Tracking usage patterns to improve the user experience;
• Displaying relevant content and offers.

Cookies can be disabled in your browser settings, but this may limit some features.

Stake does not sell personal data. There are situations, however, where information may be shared:

• Within the Group. This covers Medium Rare N.V. and all sites under the Stake brand, including mobile apps;
• With service providers and partners. Payment processors, technical partners, and support services may access your data strictly to perform their functions. They are bound to protect it in accordance with this policy;
• For legal or regulatory reasons. Stake may disclose data to courts, regulators, or law enforcement when required by law or to defend its legal rights;
• In case of business sale or restructuring. If ownership changes or the company undergoes reorganisation, user data may transfer to the new owner to maintain service continuity.

Partners are chosen carefully and required to handle data according to applicable laws. Once information is no longer needed for any permitted purpose, it is destroyed or permanently de-identified.

Stake operates globally, so personal data may be transferred, processed, and stored in countries with data protection laws different from your own. The platform takes steps to safeguard your information in line with applicable legal requirements.

Depending on your jurisdiction, you have the following options regarding your data:

• Access the personal information Stake holds about you through account settings or by contacting support;
• Request correction of inaccurate or incomplete records;
• Request deletion if Stake no longer has a legal basis to retain the data;
• Object to processing or request restriction under certain circumstances;
• Request your data in a portable format;
• Lodge a complaint with a supervisory authority if you are in the European Economic Area.

To exercise any of these rights, email [email protected]. Stake aims to respond within a reasonable timeframe. In some cases, compliance may not be possible if there is a legal obligation to retain the data.

Stake does not accept registrations from minors. The platform actively works to exclude underage users. Parents and guardians should monitor their children’s internet activity and consider using screening software.

This policy may be updated when laws change or services evolve. The current version is always available on the Stake website, and changes take effect immediately upon publication.

For questions about this policy, data access or correction requests, or complaints, contact Stake support at [email protected] or through the live chat on the website.